Liyah’s Sudsy Paws

Terms of Service & Policies

Last Updated: August 2026

By scheduling an appointment or using services provided by Liyah’s Sudsy Paws, clients acknowledge and agree to the following policies.

Appointments & Pricing

Appointments are reserved specifically for your pet. Please provide accurate information regarding your pet’s breed, size, age, coat condition, temperament, medical conditions, and requested services when booking.

Prices listed or quoted before an appointment are estimates unless otherwise stated. Final pricing may vary depending on:

• Pet size and coat type

• Coat condition and matting

• Amount of hair and requested haircut

• Behavior and handling requirements

• Time required to safely complete the service

• Additional services requested or required

Any significant additional charges will be communicated whenever reasonably possible.

Late Arrivals

A 15-minute grace period is allowed when scheduling permits.

Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled, or canceled if there is not enough time to safely complete the service without affecting other appointments.

Repeated late arrivals may require a deposit to schedule future appointments.

Cancellations & No-Shows

At least 24 hours’ notice is requested for cancellations or rescheduling.

Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.

No-shows may be required to pay a fee and/or deposit before booking another appointment.

Repeated no-shows or last-minute cancellations may result in refusal of future appointments.

Deposits

A deposit may be required for certain appointments, including new clients, large or time-intensive appointments, specialty services, or clients with previous no-shows or late cancellations.

Unless otherwise stated, the deposit will be credited toward the appointment total.

Matting & Impacted Coats

Your pet’s comfort and safety come before preserving coat length.

Matting can hide skin irritation, sores, bruising, parasites, restricted circulation, or other conditions. Removing severe matting may reveal previously unnoticed skin problems.

When brushing or dematting would cause excessive discomfort or create an unreasonable risk of injury, Liyah’s Sudsy Paws may recommend or perform a shorter haircut.

Additional charges may apply for excessive matting, impacted undercoat, additional brushing, or additional grooming time.

Fleas, Ticks & Contagious Conditions

Please disclose known or suspected fleas, ticks, parasites, skin infections, or contagious conditions before your appointment.

If fleas or ticks are discovered during the service, additional treatment and sanitation charges may apply.

Liyah’s Sudsy Paws may discontinue or reschedule a service when necessary to protect other animals and maintain a sanitary grooming environment.

Behavior & Bite History

Clients must disclose any known history of biting, aggression, extreme anxiety, grooming sensitivity, or difficulty being handled.

Liyah’s Sudsy Paws may modify or discontinue a service if a pet becomes excessively stressed or presents a safety risk.

Additional handling charges may apply when substantially more time or assistance is required to safely complete a service.

Senior Pets & Medical Conditions

Please disclose known medical conditions, medications, seizures, allergies, injuries, mobility problems, previous grooming-related medical events, or other health concerns.

Senior pets and pets with medical or behavioral concerns will be groomed with comfort and safety as the priority.

Services may be modified or stopped if continuing appears unsafe or excessively stressful.

Grooming Results

Every reasonable effort will be made to achieve the requested haircut or appearance.

Final results can be affected by coat condition, matting, previous haircuts, pet movement, behavior, health, coat texture, and the amount of grooming a pet can safely tolerate.

Safety and comfort take priority over cosmetic results.

Pick-Up, Drop-Off & Transportation

When transportation is requested, clients must provide accurate addresses and contact information and be reasonably available during the agreed-upon time window.

Additional fees may apply for excessive travel, waiting time, or significant changes to the agreed location.

Pets will be transported using reasonable safety precautions appropriate for the animal and vehicle.

In-Home Services

Clients receiving services in their homes are responsible for providing a reasonably safe and accessible environment.

Other pets should be secured when necessary, and clients should disclose household conditions that could affect the safety of the pet or service provider.

Veterinary Emergencies

If a pet appears to require urgent veterinary attention while receiving services, reasonable attempts will be made to contact the owner or emergency contact.

If the owner cannot be reached and delaying treatment could reasonably endanger the animal, Liyah’s Sudsy Paws may seek veterinary assistance.

The pet owner is responsible for veterinary expenses except to the extent responsibility is otherwise determined under applicable law.

Pre-Existing Conditions & Accidental Injury

Grooming may reveal previously unnoticed skin irritation, sores, lumps, ear problems, parasites, nail problems, or other medical concerns.

Reasonable precautions are taken while handling every pet. However, grooming involves sharp tools, moving animals, water, dryers, clippers, and other equipment, and accidental injuries may occur despite reasonable care.

Any known injury or significant concern occurring during the service will be communicated to the owner.

Payment

Payment is due upon completion of services unless another arrangement has been approved in advance.

Applicable charges for additional services, matting, special handling, flea treatment, transportation, or other requested services may be added to the final balance.

Photos & Videos

Liyah’s Sudsy Paws may photograph or record pets for grooming records, portfolios, social media, advertising, or website content.

Clients who do not want their pet photographed or publicly posted may opt out.

Personal client information will not intentionally be publicly disclosed with pet photos.

Right to Refuse or Discontinue Service

Liyah’s Sudsy Paws reserves the right to refuse, modify, or discontinue a service when reasonably necessary for the safety of the pet, groomer, client, or other animals.

Reasons may include unsafe behavior, unsafe working conditions, undisclosed medical or behavioral concerns, repeated policy violations, or inability to safely complete the requested service.

Owner Responsibility

By booking an appointment, the client confirms that they are the pet’s owner or are otherwise authorized to make decisions regarding the pet.

Clients are responsible for providing accurate and complete information about their pet to the best of their knowledge.

Agreement

By scheduling and receiving services from Liyah’s Sudsy Paws, you acknowledge that you have reviewed and agree to these Terms of Service.

Liyah’s Sudsy Paws may update these policies as business practices or applicable requirements change.